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Billing and Payments in Simply Broadband Support Portal
If you have questions or issues related to payments, such as updating your card details or clarifying charges, please submit your request under this category. Our billing team will assist you promptly.
Cancellation in Simply Broadband Support Portal
If you want to cancel your account
Active Connection Issues in Simply Broadband Support Portal
For existing customers experiencing technical problems with their service, such as faulty fibre line, malfunctioning modem, speed or other connection disruptions, use this category to report the issue. We'll work to restore your service as quickly as possible.
Connection Setup Issues in Simply Broadband Support Portal
If you're a new customer experiencing difficulties setting up your connection, such as router configuration problems or a Fibre terminal that isn't working, submit your request here. Our team will guide you through resolving these issues to get you online.