We're excited to announce that you can now access portal using your Simply Broadband account credentials - no need to create and remember separate usernames or passwords! Just click “Log in", enter the same email you use on our website, select "Next" and "Continue with Single Sign-On".
If you're a new customer experiencing difficulties setting up your connection, such as router configuration problems or a Fibre terminal that isn't working, submit your request here. Our team will guide you through resolving these issues to get you online.
If you have checked the guides on our website and still have questions about router configuration, this is the place to ask
{"xsrfToken":"1c987c21daa0238c3565aa890419248d1a98f173_lout","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/7601a845-1700-4436-a5f0-2103f272088d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NmZjZTVmZC0yMzIzLTQ3MzYtOGFjNi1kOGRlMTc1NzQwODEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc2MDFhODQ1LTE3MDAtNDQzNi1hNWYwLTIxMDNmMjcyMDg4ZCI6WyJyZWFkIl19LCJleHAiOjE3NTY2MjUxOTMsIm5iZiI6MTc1NjYyNDU5M30.L4bvLRUwnLBzhjddGQZXAsirJP8d6le19jZa9rQ4Tw8&client=86fce5fd-2323-4736-8ac6-d8de17574081&mode=fit","logoId":"7601a845-1700-4436-a5f0-2103f272088d","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Centre","sharedPortalName":"Simply Support","userInitialAnnouncementHeader":"News: Use Your Simply Broadband Account to Log In","userInitialAnnouncementMessageWiki":"<p>We're excited to announce that you can now access portal using your Simply Broadband account credentials - no need to create and remember separate usernames or passwords! <br> Just click “<a href=\"https://get.help.simplybroadband.co.nz/servicedesk/customer/user/login?destination=portals\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Log in</a>\", enter the same email you use on our <a href=\"https://www.simplybroadband.co.nz/login\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">website</a>, select \"Next\" and \"Continue with Single Sign-On\".</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Centre","sharedPortalName":"Simply Support","announcementHeader":"News: Use Your Simply Broadband Account to Log In","announcementMessage":"We're excited to announce that you can now access portal using your Simply Broadband account credentials - no need to create and remember separate usernames or passwords! \nJust click “[Log in|https://get.help.simplybroadband.co.nz/servicedesk/customer/user/login?destination=portals]\", enter the same email you use on our [website|https://www.simplybroadband.co.nz/login], select \"Next\" and \"Continue with Single Sign-On\".","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#3b914d","helpCenterTitleColor":"#76c100","bannerMediaApiUrl":"https://api.media.atlassian.com/file/c49d9c72-d97f-49bf-83bd-f81757abcac3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NmZjZTVmZC0yMzIzLTQ3MzYtOGFjNi1kOGRlMTc1NzQwODEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM0OWQ5YzcyLWQ5N2YtNDliZi04M2JkLWY4MTc1N2FiY2FjMyI6WyJyZWFkIl19LCJleHAiOjE3NTY2MjUxOTMsIm5iZiI6MTc1NjYyNDU5M30.gidNYy4i7cuh4njx-0iU8YdC9mtGSSeszBN7ryAaKxM&client=86fce5fd-2323-4736-8ac6-d8de17574081&height=300&mode=fit","bannerMediaApiFileId":"c49d9c72-d97f-49bf-83bd-f81757abcac3","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false}}